Neo4j Aura Customer Support provides 24 x 7 x 365 support for Severity 1 issues for our Enterprise customers, regardless of weekday, weekend, or holiday. Severity 2, 3 and 4 for Enterprise customers and all tickets for Professional customers submitted on a weekend or holiday will be responded to on the next business day. Weekends are defined as Saturday and Sunday. Holidays vary slightly based on geography:
For customers in North America:
| Holiday |
|---|
|
New Year’s Day |
|
President’s Day |
|
Memorial Day |
|
Independence Day |
|
Labor Day |
|
Thanksgiving Day |
|
Day After Thanksgiving Day |
|
Christmas Eve Day |
|
Christmas Day |
|
New Year’s Eve Day |
For customers in Europe, Middle East or Africa:
| Holiday |
|---|
|
New Year’s Day |
|
Good Friday |
|
Easter Monday |
|
Early May Bank Holiday |
|
Spring Bank Holiday |
|
Summer Bank Holiday |
|
Christmas Day |
|
Boxing Day |
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