What is the SLA for support tickets raised on Aura ?

Pierre

March 04, 2021 22:38
Updated

Depending on your subscription tier (Professional, Enterprise) you benefit form a different level of support with defined SLA.

The details are provided in our support terms page : https://neo4j.com/terms/support-terms/aura/.

The support policy should be considered within the terms of service of Aura (see: https://console.neo4j.io/#terms )

Tags: enterpriseTags: SLATags: Terms of serviceTags: TOSTags: supportTags: response timeTags: service level agreementTags: ProfessionalTags: ei

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