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What is the SLA for support tickets raised on Aura ?

Pierre Martignon
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Depending on your subscription tier (Professional, Enterprise) you benefit form a different level of support with defined SLA.  You can view the details on our support terms page : https://neo4j.com/terms/support-terms/aura/.

 

Its also worth reviewing the terms of service you agree to when using Neo4j Aura:

https://console.neo4j.io/#terms

Tags: enterpriseTags: SLATags: Terms of serviceTags: TOSTags: supportTags: response timeTags: service level agreementTags: ProfessionalTags: ei

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