Neo4j considers all customer data "mission critical", and as such can not cancel any account that has a database running. In order to cancel your account, you must first log into the Neo4j Aura portal and destroy any running databases via the following process:
- Navigate to Neo4j Aura
- Click the name of your database
- Select the "Settings" tab underneath your database
- Click the red "Delete" button
- Type "DESTROY" into the text box
- Click the red "Destroy" button
- Repeat steps 1 - 6 for all running databases
Once you have deleted all running databases, no further charges will accumulate on your account and your account is canceled.
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