Thank you for your interest in Neo4j Aura. We have assembled answers to the most frequently asked questions about billing for the service. If you have additional questions after reading this FAQ, please email our support.
How and when am I billed?
Neo4j will automatically charge the credit card you have provided on the first of each month for use of the service. Any databases which were created during the prior month will be billed at the same time, regardless of when they were created.
The prices given are monthly. Do I have to pay for an entire month regardless of how much I use the database?
No, you will only be billed for each hour, or fraction thereof, during which your database(s) existed. We display the monthly price, based on 24-hour days and 30-day months, merely as a guide to help you budget your use of the service.
What if resize my database?
If you resize a database then your account will only be billed for the cost of the larger of any size of a given database during an hour period.
E.g. during a given hour period, if you resize a database from 1GB to 2GB you will be charged the 2GB cost for the complete hour. If you resize from 2GB to 1GB, you would be charged for the 2GB size during the remainder of that hour, then for 1GB afterwards.
How do I update my payment details?
In your Account Details Page, you can add a new payment method by clicking the Add new payment method link. Once you have saved your new credit card details your old credit card will not be stored or available for use.
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Last Modified: 2019-10-17 14:01:54 PDT by Cory Waddingham.
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Relevant for Neo4j Versions: {neo4j-versions}.
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Relevant keywords aura, cloud, billing, faq.
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