Thank you for your interest in Neo4j Aura. We have assembled answers to the most frequently asked questions about billing for the service. If you have additional questions after reading this FAQ, please email our support.
How and when am I billed?
Neo4j will automatically charge the credit card you have provided on the first of each month for the use of the service. Any AuraDB Instances created during the prior month will be billed simultaneously, regardless of when they were created.
Will I be billed for my AuraDB Instance if I don't use it?
Neo4j AuraDB Instances are continuously available from the moment of creation until they are destroyed. As we do not charge for individual queries or connections, the AuraDB Instance will incur charges as long as it exists.
If you do not plan on using your AuraDB Instance continuously, you have the ability to pause a database instance to reduce costs or use an export-destroy-create-import workflow, both of which can be ideal for non-production instances. Alternatively, is it also possible to delete the AuraDB Instance to avoid such charges.
The prices given are monthly. Do I have to pay for an entire month regardless of how much I use the AuraDB Instance?
No, you will only be billed for each hour, or fraction thereof, during which the AuraDB Instance(s) existed. We display the monthly price, based on 24-hour days and 30-day months, merely as a guide to help you budget your use of the service.
We have added the ability to pause your database, for which you are charged 20% of the running rate. (e.g. if your instance costs you $100 an hour when running paused will cost you $20 per hour)
You can find out more about this KB article.
What if I resize my AuraDB Instance?
If you resize an AuraDB Instance, then your account will only be billed for the cost of the larger of any size of a given AuraDB Instance during an hour period.
E.g. during a given hour period, if you resize an AuraDB Instance from 1GB to 2GB, you will be charged the 2GB cost for the complete hour. If you resize from 2GB to 1GB, you would be charged for the 2GB size during the remainder of that hour, then for 1GB afterwards.
How do I update my payment details?
In your Account Details Page, you can add a new payment method by clicking the Add new payment method link. Once you have saved your new credit card details, your old credit card will not be stored or available for use.
Can I make payments through GCP, AWS or Azure Platforms?
Neo4j Aura for GCP allows you to provision and manage Neo4j AuraDB Instances from the GCP Console while taking advantage of integrated GCP billing. See Getting Started with Neo4j Aura for GCP.
While we currently do not have an option to make payments through AWS and Azure, a unified solution that allows making payments through all of these cloud providers is under development.
Who is the legal owner of an Aura instance?
In Aura Free and Professional Tiers, the legal owner of the instance is the owner of the email address used to create the instance.
Can the 'Bill to' information in the invoice be changed?
Yes, the Bill to information can be changed from your email address to a different name or title on request. Kindly contact our support team for the same, with the details of the change.
How to change the ownership of an Aura instance?
There would be cases where the current owner is leaving the project or organisation, and the instance's ownership has to be transferred to someone else. In such cases, please contact our support team for ownership change requests. Since ownership is tied to the creator's email address, we will need confirmation from the current owner to transfer the ownership.
Is there any academic/startup discount available?
Currently, we believe Aura's flexibility can accommodate for low budget with the ease of resizing, and download/import of the whole AuraDB Instance(see this usage pattern) and, as such, should fit most needs.
One way to trial and get reduced costs is to use the free usage from GCP (https://cloud.google.com/free) but that is subject to the cloud provider.