If your company has multiple Neo4j products, unfortunately, we do not have a unified Support Portal at the current time. Therefore in order to ensure your ticket goes to the correct team so it may be handled as quickly and efficiently as possible, please use the links below based on the Neo4j products you use.
Neo4j Enterprise (Self-Hosted)
For Neo4j Enterprise support, please use the following link Customer Support - Enterprise
NOTE: If you have landed on the Neo4j Enterprise support site and you wanted to visit the Neo4j Aura support site instead. There is a link at the top of the screen (highlighted by the red box and arrow in the above screenshot), click on this to switch to the Neo4j Aura support site.
Neo4j Aura (Database as a Service)
For Neo4j Aura support, please use the following link Customer Support - Aura