Customer Support
Technical support for our Neo4j Aura customers
Getting Started
- ★ Unable to login to the Aura Console
- 'Could not perform discovery. No routing servers available' while connecting to an AuraDB instance from Neo4j browser
- How to self-register to Aura Console (not applicable to Aura Enterprise accounts) ?
- Aura Enterprise: cannot logon to the console as my access has expired
- Using GDS (Graph Data Science) on Aura : AuraDS
- Neo4j Aura Customer Support Holiday Schedule
Import
- ★ How do I load data from a CSV?
- Import Data from Graphene DB to Neo4j Aura
- Write to Neo4j Aura with Apache HOP using Neo4j Cypher
- Using 'neo4j-admin database upload' in Neo4j 5.x to load a database dump to Neo4j Aura
- How to Ingest data to AuraDB using Spark Connector with AWS GLUE
- What does Loading Failed status on my AuraDB Instance mean?
Billing and Sizing
- How can I redeem Google Credits / Coupons against Aura usage?
- How to make GCP billing changes ?
- Neo4j AuraDB Instance Size and Price details
- Why am I being billed? I cancelled my account
- What are the AuraDB Instance sizes available per subscription tier (Professional, Enterprise) ?
- How is the billing in the Aura console laid out ?
Developing with Neo4j Aura
- ★ Performance tuning with Neo4j AuraDB
- ★ Neo4j Java driver settings for Aura
- ★ Neo4j 4.0 drivers and new URI connection schemes
- ★ APOC stored Procedures and Functions in Neo4j Aura
- How to use Fulltext index on multiple nodes and multiple node properties?
- Write queries cannot be performed in READ access mode
Privacy and Security
- ★ WebSocket connection error: ERR_CERT_AUTHORITY_INVALID
- ★ What are the public IP addresses to provision in a firewall configuration to allow Aura use?
- Neo4j Bloom or Browser inside an iframe with Google SSO
- Invalid login attempts protection in Aura
- Data Processing Agreement (DPA) for AuraDB and AuraDS
- AuraDB security checklist
