Customer Support
Technical support for our Neo4j Aura customers
Getting Started
- ★ Unable to login to the Aura Console
- 'Could not perform discovery. No routing servers available' while connecting to an AuraDB instance from Neo4j browser
- How to register to Aura Console ?
- How can I tell if I am logged into Neo4j AuraDB Enterprise console ?
- Aura Enterprise: cannot logon to the console as my access has experired
- Using GDS (Graph Data Science) on Aura : AuraDS
Import
- ★ Importing Your Neo4j 3.5.x Database into Aura
- ★ Upgrading Your Existing Aura 3.5 AuraDB Instance to Aura 4
- ★ How do I load data from a CSV?
- Upgrading from Aura 3.5 to Aura 4
- What does Loading Failed status on my AuraDB Instance mean?
- Loading locally to Neo4j (on-prem) with a Dump from Aura
Billing and Sizing
- How to make GCP billing changes ?
- Neo4j AuraDB Instance Size and Price details
- Why am I being billed? I cancelled my account
- What are the AuraDB Instance sizes available per subscription tier (Professional, Enterprise) ?
- How is the billing in the Aura console laid out ?
- Neo4j Aura Billing FAQ
Developing with Neo4j Aura
- ★ Performance tuning with Neo4j AuraDB
- ★ Neo4j Java driver settings for Aura
- ★ Neo4j 4.0 drivers and new URI connection schemes
- ★ APOC stored Procedures and Functions in Neo4j Aura
- How to mark queries as READ transactions in the official Neo4j Go driver?
- How to mark queries as READ transactions in the official Neo4j .NET driver?
Privacy and Security
- ★ WebSocket connection error: ERR_CERT_AUTHORITY_INVALID
- ★ What are the public IP addresses to provision in a firewall configuration to allow Aura use?
- Data Processing Agreement (DPA) for AuraDB and AuraDS
- How to verify access to Bloom and Browser when working behind a firewall ?
- What are the TLS cipher suite supported by Aura ?
- AuraDB Console and "restricted access" errors
